Sayed Hajeeb Sakkaf

- Monitored & Managed incident, request and change tickets in ServiceNow, Ensuring timely resolution and customer satisfaction. - Conducted in depth analysis of security alerts using Science Logic 1 and Logic Monitor to identify potential threats. - Implemented effective incident response procedures by troubleshooting and resolving security issues on firewalls (FortiGate, PaloAlto, Cisco ASA). - Performed firewall configuration changes to address security incidents and requests.

- Installed and administered Windows Servers including Active Directory, Group policies, DNS, and DHCP. -Maintained firewalls and IP telephony systems, achieving 99.5% uptime under annual maintenance contracts.

- Strengthened the company's IT infrastructure, preventing security breaches and ensuring business continuity through proactive measures. -Single-handedly safeguarded critical IT systems, minimizing downtime and protecting millions in potential revenue.

- Troubleshoot server and network issues to ensure operational efficiency. - Designed and maintained client IT infrastructure solutions.

- Configured and maintained Cisco routers and switches for secure banking networks. - Streamlined network operations by implementing automated Cisco device monitoring, reducing troubleshooting time by 25 Percentage.

Design and Analysis Of Algorithms. Data Structures. Digital Electronics. Object Oriented Programming using C++/Java/Python. Discrete Mathematical Structures. Operating Systems.