Scott Thornton

At its heart, this blog is an outlet. A means to share thoughts and ideas around ranging topics that are of personal interest to me. As an enthusiast of the sometimes incongruous worlds of business, marketingtechnology, arts, gaming and politics… I can only imagine that at a high level, this blog will appear to be "a nonharmonious or discordant group of sounds" at its very best/worst.

Responsible for developing outsourced business solutions for new and designated accounts, and supporting their ongoing development once in market - Managing customer relationships at a strategic and business planning level - Assisting the company’s account team in the pursuit of identified and assigned accounts, playing the supporting role of a subject matter expert; - Assisting the company with its alliance and channel strategies

Acting as project leader through the setup and launch of all new outbound campaigns (including design of campaign approach, messaging, training, configuration of individual campaign CRM interface, and planning/specification of data import/export processes), managing Quality Assurance and Training team.

- Planning, Development and Delivery of training curriculum for new hires and ongoing development of existing staff - Complete redesign and development of training material for new and seasoned staff on topics including; the fundamentals of B2B Transactional and Consultative sales, SPIN Selling, finding and reaching key decision makers and gatekeeper strategies. - Personally trained approximately 120 new staff in a 5 week period, across day and evening shifts for a significant seasonal contract in 2006.