Sebastian Grohnert

Business Operations | Customer Care (1st / 2nd / 3rd level) | (IT)-Product Management | Requirements Engineering. Operational Excellence & Quality Management in the field of eMobility for Volkswagen Group vehicles (VW, SKODA, SEAT, CUPRA, AUDI). <> visit: https://www.elli.eco/

(via "Avantgarde Experts" for Airbus); -Service Owner for Collaboration tools and Web technologies, in particular JIRA and CONFLUENCE. visit: https://www.airbus.com/en/products-services/defence

Responsible for the overall smooth operations of CHARGE NOW: - Operations Management, Customer Support & future strategy for digital public charging services. - Responsible for business operations in 8 markets (EU and Japan). - Compliance Officer.

(via "Avantgarde Experts" for BMW Group); Responsible for the setup and early operations of BMWs CHARGE NOW: - Rollout of new markets and international pilot projects - Responsible for 1st and 2nd level customer support - Responsible for product design, purchasing and supplier steering - Business end-to-end testing (web/app) of product features - Implementation of an employee charging concept - IT-requirements engineering - Development of trainings for customer support agents

(via "Bertrandt Ingenieurbüro München" for BMW Group); Implementation of BMWs International Roadside Assistance strategy: - Developing a mobile charging station for electric vehicles to support BMWs Roadside Assistance with stranded BMW i3s. - Increase of customer satisfaction rate in case of breakdowns caused by run-flat tires with spare wheels. - Piloting of in-car diagnostic devices so that customers can continue their journey. - Developing and implementing trainings for Mobile Service Consultants

Title of the Diploma thesis: "Potenziale von CarSharing im Tourismus: Nutzeranforderungen und Anwendungsmöglichkeiten für ein innovatives Mobilitätskonzept"

Focus on: - Transport Economics and Politics - Information and Communication Management - Air Traffic Management - Logistics / Operations Research - Traffic Psychology and Human Resources - Development of Mobility Services