Sebastian Klatt

Berufserfahrung von Sebastian Klatt

• Bis heute 5 Jahre, seit Juni 2019

  IT-Teamleiter

  Zalando SE

  Lead - Team Voice - Mobile Device Management (iOS and Android) - Mobile Service - VoIP (Desk Phones, Soft Phones, Soft Fax, CallCenter Solutions) - Contract matters, tender and SIM management - Budget and strategy planning

• 2 Jahre und 1 Monat, Juni 2017 - Juni 2019

  IT-Project Manager

  Zalando SE

  Project manager for centralised printing: - Planning, tendering, testing, implementation, user training and rollout - Printer fleet management (Kyocera + MyQ) - Monitoring of systems and consumption analysis (CheckMK + Grafana)

• 3 Jahre und 1 Monat, Juni 2014 - Juni 2017

  Responsible for IT-Workplace and Meeting Room equipment

  Zalando SE

  Responsible for ensuring seamless operational startup of new offices: - Planning, procurement, installation and coordination for office location openings (workplace equipment) Technical modernisation of the meeting rooms: - analysis of requirements - device selection and test ( AppleTV, Google Hangout, Extron, Crestron) - user feedback evaluation - coordination of construction changes - cost calculation and procurement

• 1 Jahr und 1 Monat, Juni 2013 - Juni 2014

  Dispatcher and Eskalation Manager

  Zalando SE

  Assistant Coordinator: - Setup of shift plans - Scheduling of employees and their tasks - Avoid and resolve escalations and conflicts - Creation and compliance with SLAs

• 1 Jahr und 1 Monat, Juni 2012 - Juni 2013

  Desktop Engineer

  Zalando SE

  1st + 2nd Lvl. Support for: - Windows, Mac, Android and iOS - MS Office and Google Suite - MS Active Directory - Network Troubleshooting - VoIP Administration - Printer Administration - Ticketsystem (Matrix 42)