Sebastian Klatt

Lead - Team Voice - Mobile Device Management (iOS and Android) - Mobile Service - VoIP (Desk Phones, Soft Phones, Soft Fax, CallCenter Solutions) - Contract matters, tender and SIM management - Budget and strategy planning

Project manager for centralised printing: - Planning, tendering, testing, implementation, user training and rollout - Printer fleet management (Kyocera + MyQ) - Monitoring of systems and consumption analysis (CheckMK + Grafana)

Responsible for ensuring seamless operational startup of new offices: - Planning, procurement, installation and coordination for office location openings (workplace equipment) Technical modernisation of the meeting rooms: - analysis of requirements - device selection and test ( AppleTV, Google Hangout, Extron, Crestron) - user feedback evaluation - coordination of construction changes - cost calculation and procurement

Assistant Coordinator: - Setup of shift plans - Scheduling of employees and their tasks - Avoid and resolve escalations and conflicts - Creation and compliance with SLAs

1st + 2nd Lvl. Support for: - Windows, Mac, Android and iOS - MS Office and Google Suite - MS Active Directory - Network Troubleshooting - VoIP Administration - Printer Administration - Ticketsystem (Matrix 42)