Sebastian Tollius

• In charge of overseeing the execution of banquets, unique dining experiences and meeting events. • Planned training programs for the F&B staff. (Opening wine, SOPs etc.) • In charge of internal advertisements publications for the F&B team & provided them with essential information on a weekly basis. • Communicated effectively with guests, subordinates, immediate supervisor and other section Directors.

• Assisted the Sales Team in the coordination required for effective hotel sales and management. • Used various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum and other documents. • Answered telephone and responded to caller inquiries & recorded messages for staff and distributed the written messages to the staff members in a timely manner.

• Provided guests with information regarding the area. • Answered and communicated phone calls to the corresponding person. • Assisted guests with any inquires and petitions.

• Made reservations and room assignments • Registered arriving guests and assigned rooms • Answered enquiries regarding hotel services, provided information about services available in the area and responded to guests' complaints