Sébastien Goepp

- Lead customer projects including project initiation, planning, execution/implementation, controlling (costs), monitoring and closeout. - Be the primary interface for the customer regarding the day to day project execution in accordance to an approved project plan. - Foster relationships with customers and internally with operational teams, sales and product management. - Contribute to site rolling forecast and sales forecast/pipeline predictions.

- Supervised the Operations Department (8 direct reports). - Planned refurbishment projects: define pricing strategies, create and maintain parts lists, draw process flows. - Led team members to improve customers satisfaction levels in both logistics and technical KPI’s: TAT, rework rate, DOA, shipment consolidation etc. and align training plans accordingly. - Reported to key internal and external stakeholders and offered recommendations to improve performances.

- Managed inbound/outbound logistics of spare parts whithin EMEAR. - Monitored stock levels, components supply, inventory and backorder to avoid shortages and disruption of the repair activity. - Coordinated visual instruments repair operation in clean room environment: technical escalations, Q&A control, sampling, pricing strategies. - Provided logistics and technical support to Epson’s authorized Service Partners network.

Travelled across Australia, New-Zealand, South-East Asia and Russia to fulfil a passion for travels and a strong desire to explore new environments and ways of living. Sharing experiences with individuals from different cultures and backgrounds has brought tremendous personal rewards and contributed to build strong interpersonal skills.

End-of-study internship in Melbourne, Australia.

4th-year internship in London, United Kingdom

International Trade Key Decisions - Sustainable Sourcing and Purchasing - Circular Economy, Transport and Warehousing - Supply Chain Management - ERP systems