Sedgwick Schieszler

• Management of intervention teams o On the ground (15 Team leaders and 200 agents) o In the control room (3 Supervisors and 17 supervising agents) • Overseeing Launching Operations o Launching of the beta test (2/10/2011) o Official business launch (5/12/2011) • Development of the general operating structure o Creation, implementation and optimization of the first procedural structure • Structural Operations Management o Activity analysis through KPIs o Incident detection o Action Plan implement

• Responsible for 8 districts and 30 technicians • Ensuring and optimizing quality control procedures • Supervising special operations and VIP events for foreign delegations. • Reorganizing and streamlining the general operating structure. • Reviewing and implementing changes in management operations in order to encourage and promote a culture of communication.

• Managing 2 shops with up to 20 employees • Responsible for the successful launch and development of a second shop in March 2006 • Streamlining and optimizing of the general operating structure • Designing bike tour packages and team-building events with up to 80 pax. • Developing and managing long term strategic relationships with Tour operators and DMC’s • Creating and implementing the company’s first procedural structure • Responsible for HR management (hiring and training)

• Managing US$1,8 million turnover in goods flow with national retailers including order placement and billing. • Responsible for the logistics of all international and national shipments. • Ensuring legal compliance of all imports with the BATF and the FDA. • Overseeing the end of the month inventory and running inventory reports.

Intercultural Management

Political Theory