Senay Kirtas

Work in the 3rd-Party Ad Server Certification team to help on-board large advertising clients technologies to run on Google Display Network (Adwords/Doubleclick AdExchange) as well as Youtube.

QA & trafficking of 3rd party ad serving tags for the Google Display Network & Youtube, Troubleshooting any technical issues with 3PAS ads, Continuously involved improving current workflow, processes to streamline sales support and policy management, Conducted sales training on 3PAS for display campaigns, Interaction with internal as well as external, Interaction with internal as well as external clients across EMEA to ensure a high quality service and optimal display advertising campaign

QA & trafficking of 3rd party ad serving tags for the Google Display Network & Youtube, Troubleshooting any technical issues with 3PAS ads, Continuously involved improving current workflow, processes to streamline sales support and policy management, Conducted sales training on 3PAS for display campaigns, Interaction with internal as well as external, Interaction with internal as well as external clients across EMEA to ensure a high quality service and optimal display advertising campaign

Escalation and management of customer issues (1st and 2nd Level Support), Responsible for creating and coordinating face-to-face product training and presentation for external clients, Continuously involved in performing post-code-release testing which has helped to strengthen my knowledge of project management methodologies, Responsible for managing escalated customer issues within the corporate ticket management system and other channels

Rresponsibilities: Coordinate internal and external technical support i.e. Identify, reproduce and resolve technical problems with available tools and techniques of the company; Perform on-going tests to verify accuracy of the backend system; Generate and execute custom client reports using SQL/PERL

Quantitative as well as qualitative in-depth interviewing in CATI (Market Research Program); Project Assistant (Questionnaire Translations, Project Controlling and Training of Interviewers); Recognized by clients, supervisors and project management team as a highly skilled interviewer.

Quantitative as well as qualitative in-depth interviewing in CATI (Market Research Program); Always recognized by clients, team members as a highly skilled interviewer.

General office duties. The trainings program provided me with an insight into the day-to-day business of a subsidiary of DKV Euro Service.

I was involved in two IT projects related to customer claims and Knowledge Management Systems. I submitted my dissertation in July 2003 with the topic of "Implementation and Evaluation of a Knowledge Management System in a service enterprise for account systems".

ORACLE-Database Design & Management , Web Development, Information Security and Control, Project Management, Internet and Intranet Technologies, Systems Planning and Management. For instance, I experienced developing database systems and websites using the latest technology.

The focus of this course is on IT that relates to business operations.