Serena Nardin

• Planning and execution of social media actions • Guests relations and coordination of internal communication • Production and editing of photo material • Company and concept presentation

Sales assistant in chocolate and ice cream shop

• Posting, copywriting content creation and modification (a reach of over 2 million people) • Creation and management of editorial plans • Creation of weekly and monthly report (trend of the community) • Community’s critical issues reports

• Bilingual weekly social media content for the office of BBHG coowner/ cofounder Joe Bastianich (a reach of over 1 million people) • Launch of the company’s first Corporate Wellness Program (2015 Apex Award for publication excellence) • SEO using demographic analyses to increase exposure in the target market and increase customer outreach for all restaurants • Support the Design Department with various ad hoc projects

• Assist Dark Star Imports with vendor relations • Personally conducted wine tastings

• Reconciled a comprehensive analytical process for employersponsored health insurance expenses with employee payroll deductions and employer contributions • Developed and analyzed time and cost networks to plan, control, and review adhoc projects • Experienced firsthand how business is conducted in the U.S., including but not limited to: learning appropriate means of communication, initiating recommendations for alternative solutions to problemswhile delivering results on time for senior management

• Managed cash by processing payments, maintaining accurate records of sales transactions, issuing receipts for payments received, and processed all paymentrelated inquiries • Balanced all transactions at the end of the day for cash reconciliation • Assisted customers with purchasing decisions, answering general inquiries, and proactively addressing complaints with optimal solutions

• Mailing, faxing, managing tax deadlines and payroll