Serge d'Arnault

Angestellt, Major Account Director, RightNow Technologies

Amsterdam, Niederlande

Fähigkeiten und Kenntnisse

Market knowledge and Best Practices on Social Medi

eMail deflection

Automated Voice Response

Customer Experience

Cost effective Customer Service

Web Self Service

Dynamic Content. Web Self Service

Voice Self Service

Social Media Monitoring

Innovation Communities

Service Communities.

Bis heute 14 Jahre und 4 Monate, seit Jan. 2010
Major Account Director
RightNow Technologies
1 Jahr, Jan. 2009 - Dez. 2009
Business Development Director
RightNow Technologies
New business acquisition focusing on helping companies reduce cost by introducing eService combined with intelligent Agent Desktops for their customer care agents.
1 Jahr und 7 Monate, Juni 2007 - Dez. 2008
EMEA Account Executive
RightNow Technologies
10 Monate, Aug. 2006 - Mai 2007
EMEA Sales Manager
Douglas Steward Education
7 Monate, Feb. 2006 - Aug. 2006
Business Development Manager
Markmonitor
1 Jahr und 10 Monate, Mai 2004 - Feb. 2006
Corporate Sales Account Manager
Documentum Inc
1 Jahr, Mai 2003 - Apr. 2004
Sales Representative
Oracle EMEA
2 Jahre, Mai 2001 - Apr. 2003
Distributor Sales Representative
Microsoft Netherlands

Skiing

sailing and occasionally flying.

21 Mio. XING Mitglieder, von A bis Z

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