Sergei Polianski

Responsible for business process transformation, SAP implementation, IT project delivery and building support organisation (Center of Excellence) in the areas of HR and Corporate Communications. Based in Geneva •Business liaison for HR and Corporate Communications management •SAP HR implementation project governance •Designing and building ‘Center of Excellence’ organization (Competence Center and Business Support) •Business process audit and transformation

Ultimately responsible for strategy, operations, HR, finance and service delivery of the Global Service Desk: • Single point of contact for all JTI employees (33,000 +) for SAP, Siebel and IT – internal call-center providing support in 17 languages • Professional SAP and Siebel consultancy and configuration services • Business process support • Three centers reporting: Montreal, Kuala-Lumpur, St.Petersburg: 109 people • $10 MM+ annual turnover

• Built the center from scratch (operations, HR, processes, infrastructure): • The largest Global Service Desk center - primary customer base is 12,000 • 35 people on board • $2 MM+ annual turnover

Distinction

Distinction