Serhat İnce

Basic

Until 2020, Technical Support Manager, Comodo

İstanbul, Turkey

About me

I'm a professional System and Network Engineer with a work experience of 8 years. I have worked in pre and post sales environments and gave technical support for system and network products/solutions. I would like to be in the Cyber Security environment in my future career.

Skills

Cyber Security
SSL
E-Mail Security
DLP
GDPR
Comodo Firewall Pro
Network Security
Antivirus
Technical Support
POC
Product demonstration
Presales
Post-Sales
Proof of Concept
S/MIME
Partner Management
Distribution
Search Engine Optimization (SEO)
Support
Customer Support
Sales Support
Malware
Anti-Malware
TLS
Windows Server
LINUX server
Ubuntu
UNIX
CentOS
VMWare vCenter
vCenter
Leadership
Team leadership
Team Management
Team-Training
Customer service
SLA
Customer Relationship Management (CRM)
Leadership skills

Timeline

Professional experience for Serhat İnce

  • 4 years and 3 months, Oct 2016 - Dec 2020

    Technical Support Manager

    Comodo

    I led the Comodo Turkey support team of 10 people. We had a very good SLA management and customer satisfaction. We had grown exponentially over the past 4 years I had took office at Comodo Turkey and giving a reliable, fast and satisfactory technical support was key to this success. We were creating the bridge between customers and our R&D team and this gave us very important insights as to how we could evolve, improve and develop our Cyber Security products.

Languages

  • Turkish

    First language

  • English

    First language

  • German

    Basic

  • Japanese

    Basic

Interests

Music
Running
Swimming
Elecktro Guitar
Walking
Painting
Reading

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