Serkan Kalem

*Participated in the installation, configuration and performance tuning Tomcat nodes of Pega Platform solutions on internal/customer AWS cloud,ensuring optimized resource allocation and high availability for cloud-based applications. *Managed and administered PostgreSQL databases, ensuring efficient database operations and security to meet Pega Platform requirements. *Installed and configured Elastic Search, Cassandra and Kafka nodes, ensuring their separation from Pega Platform cluster for externalization.

* Establishing the Business Intelligence and Analytics Tools as the preferred standard for presentation and worked diligently to optimize the application architecture. * System Administration of Business Intelligence Tools * System Administration, installation of Pega Platform and Pega Marketing. * Set up metadata folder structure, Establish connectivity to data sources, Monitor and manage servers for SAS platforms.

*Led the BI Transformation project as a System Administrator, deploying Qlik Sense to meet the self-service reporting needs of bank branch users. Directed the installation of distributed clusters, configured user definitions and improved performance for Qlik Sense. *Managed the installation and configuration for SAS platforms and directed security management for user and data source requirements. *Orchestrated system installation, configuration, security management for SAP Business Objects.

* System Administration of IBM's Business Intelligence Tools as Cognos BI, Cognos TM1 and Cognos EP. * Working with IT and business users to resolve support and technical questions about Busines Intelligence Tools. * Providing off-hours and weekend support in on-call rotation.