Shane Masters

Business provide Manufacturing Execution Software for a vast number of industries • Direct management of European support staff • Day to day planning of support activities • Implementation of departmental and company procedures • Provide support staff with additional technical support and training • Ensure priority issues are escalated through operations management • Provide key KPI’s (Key Performance Indicators) for support department.

Manufacturing Execution Software The role of the services manager falls within the construct of the operational • Administrative Management of Services personnel. • Management oversight of deployment projects and activities. • Management oversight of support activities. • Departmental engagement with Customer Success team. • Management reporting on project status and risks.

Manufacturing Execution Software -Daily meetings with project managers to ensure deployments are running smoothly and personnel utilization is being met. -Daily interfacing with deployment staff to ensure smooth deployments for customers. -Management of all deployment and PM staff. -Interfacing with customers and proactively dealing with stalled deployments and coming up with creative way to overcome project roadblocks. 100% responsible for all deployments within Europe until final project signoff.

Manufacturing Execution Software

IT Project Management