Shannon Wittgreve

• Improve application distribution, packaging, updates/upgrades, and user self-service, with a focus on challenging cases. • Troubleshoot and support the development of Power Automate/Power Apps. • Enhance security throughout the application life-cycle, from request to distribution. • Assist the SecOps team in enhancing Power Automate/Power Apps.

• Designed, coded, tested, debugged, documented, maintained, and modified complex computer programs. • Collaborated in all stages of the software development life-cycle. • Recommended solutions to enhance core architecture, technology strategies, and standards. • Improved unit and test plans based on organizational needs. • Guided technical staff and business partners to solve complex business problems.

• Analyzed escalated issues to determine root cause and threat results. • Researched and developed improved threat detection rules/signatures and procedures/processes. • Researched and developed bank uses of AI/Machine learning technology to enhance customer/employee experiences.

• Created/Modified SIEM parsers to filter incoming traffic into meta-values. • Created/Modified SIEM rules to generate alerts to the GSOC/CSIRT teams for analysis. • On-boarded new application/server logs into the SIEM. • Identified and remediated unknown logs coming into the SIEM.

• Analyzed incoming IDS and malicious alerts. • Removed infections and determined the root cause. • Analyzed pcaps and logs to identify the source and the impact.

• Leveraged strong IT background and experience to discover audit issues. • Created and assisted other team members in developing program scripts to assist and accelerate their audit work and testing.

• Applied strong analytical and problem-solving capabilities to troubleshoot the more difficult issues that required quick analysis and investigation skills. • Evaluated and implemented new technologies. • Assisted a team in the conversion of CarVal’s email systems from Cargill’s exchange servers to CarVal’s individual Microsoft O365 exchange servers. • Managed users, computers and groups in the Lightweight Directory Access Protocol (LDAP).

• Led a small team in quickly imaging several PCs for DR preparation when a location in Fargo, North Dakota, United States was threatened to be closed down due to flooding in the area. • Managed users, computers and groups in the Lightweight Directory Access Protocol (LDAP).

• Provided IT support for desktop hardware and software, standard Microsoft server software and mobility solutions via phone, email and desk-side support, to 100+ users. • Managed users, computers and groups in the Lightweight Directory Access Protocol (LDAP) for Cargill.

• Created scripts, balloons and triggers using real-time customer interaction management software. • Identified required software specifications for an e-Glue application upgrade project. • Created, converted and modified existing Call Center documentation.

• Provided server and network support, analyze connectivity and access issues, monitor server and network logs to detect and prevent any malicious activities. • Managed incident response tickets of server/network issues and quickly returned the servers to an online status. • Completed system hardening steps and firewall administration to increase security from external risks. • Managed the Domain Name System (DNS) servers in multiple locations when adding/removing servers.

Emphasis on Networking and Project Management