Sharique Haroon

Reduced IT Support backlog by 30% by introducing ticket triage process, resolving 95% of tickets within SLA. Automated Windows 10/11 and Microsoft 365 user management with Active Directory scripts, reducing onboarding times from 3 days to 1 day. Standardized hardware and software setup (laptops, printers, networking devices), improving onboarding satisfaction scores by 25%. Coordinated with external IT service providers to resolve escalated issues, cutting system downtime by 40%.

Increased reporting efficiency by 20% by developing interactive dashboards in Tableau and Power BI. Improved decision-making accuracy by designing data validation processes, reducing reporting errors by 15%. Built a forecasting model that improved revenue prediction accuracy by 20%, directly supporting strategic planning

Collaborating with interdisciplinary teams to ensure seamless user experiences while working within a software development team in a Scrum framework. Led the migration of internal tools from Sketch to Figma, reducing licensing costs by 15% and improving collaboration speed. Conducted usability tests to identify workflow bottlenecks, reducing task completion times by 20%. Partnered with IT teams to ensure secure, scalable design solutions for enterprise tools.