Sherif Gehad

• Organizes OSS Maintenance & Upgrades. • Creates and Maintains Network Management Systems (NMS) Users. • Analyses performance of OSS/DCN. • Resolves OSS Platform and DCN problems. • Maintains OSS/DCN servers, workstations and firewalls. • Maintains & Upgrades OSS. • Backs up OSS SW for system recovery. • Supports development of the OSS architecture. • Supports NO organization on user access matters. • Ensures the OSS User/Access Management process. • Ensures OSS Integrity.

• Network Surveillance, RNCs/BSCs & WBTSs Alarm Monitoring & Troubleshooting. • Technical Support for Field Maintenance Engineers in Troubleshooting Alarms. • Liaises with Customer Care organisations regarding Network outages. • Liaises with subcontractors and 3rd parties to resolve faults. • Supports end-end support, co-ordination and control of assigned Trouble Tickets. • Supports Major service outage investigations and follow up. • Ensures planned outages are carried out/rolled back in maintenance window

• Network Surveillance, RNC & Node B Alarm Monitoring & Troubleshooting in Mobinil 3G Network. • Technical Support for Field Maintenance Engineers in Troubleshooting Alarms. • Commissioning and Configuring Node B. • Upgrade Boards, Power and Channel Elements of Node B. • Migrate Node B From RNC to Another One, and on the Same RNC. • Installing Softwares for Node B and their Updates. • Monitoring Key Performance Indicator (KPI) for Mobinil 3G Network.

Overall grade: Very Good (80.4%), Graduation project: Distinction.

Maths and Physics