Sherif Tawfeic

• Responsible for the entire product life cycle • Evaluate and introduce ideas and requirements for products development • Detect and analyze sales and turnover of products in all phases of the life cycle

• Analyse current businesses and markets • Perform market research and trend monitoring for new businesses • Compare competitors and prepare benchmark analysis

• Conducted products and market analysis and collaborated in strategy and business development projects to acquire more market share • Launched new projects and products in Kuwait • Organized workshops, conferences and training locally and internationally, planned operations schedule list and made sure everything went smoothly • Increased market share by 25% for existing products and had a market share of 35% for newly launched products in less than a year

• Managed Medtronic’s Access & Trocars and Staplers product lines • Acquired and maintained 90% market share • Conducted, organized and participated in workshops and presentations both locally and internationally

Customer Service Advisor – Billing and charging • Achieved highest KPIs and customer satisfaction score for two consecutive months on the whole floor of around 250 advisors

• Initiated and released a tender with Medtronic’s device specifications in less than three months • Maintained market share and initiated new businesses in new areas