Shiba Das

Responsibiltiy: Directed service delivery for 40+ data engineers, overseeing operations, budgets, and stakeholder communications. Led vendor transition and implemented governance frameworks to optimize collaboration. Achievements: Delivered 50+ projects ahead of schedule with 15% faster timelines Reduced ramp-up time by 62% (21 to 8 weeks) via streamlined onboarding Maintained 98% client satisfaction during transition Cut defect rates by 25% through quality improvements

Responsibility: Directed service delivery for 40+ data engineers, overseeing operations, budgets, and stakeholder communications. Led vendor transition and implemented governance frameworks to optimize collaboration. Achievements: Delivered 50+ projects ahead of schedule with 15% faster timelines Reduced ramp-up time by 62% (21 to 8 weeks) via streamlined onboarding Maintained 98% client satisfaction during transition Cut defect rates by 25% through quality improvements

Responsibility: Designed analytics for 45 IT accounts enhancing insights. Analyzed datasets for retail/supply chain optimization. Developed SQL queries, ETL pipelines, visualizations. Achievements: Developed forecasting models and BI dashboards supporting strategic decisions Created PreVo tool achieving 90% accuracy; enabled proactive IT planning Reduced repeat incidents by 20%; delivered $2M annual savings Automated processes reducing effort by 15-20%; boosted productivity

Responsibility: Directed 350+ resources ensuring optimal allocation and performance. Oversaw $25M+ annual budget driving cost efficiency. Led governance, audits, and service operations. Achievements: Maintained 99.5% SLA compliance ensuring service reliability Delivered $1.8M annual savings through process optimization Reduced escalations by 30% enhancing customer satisfaction and stability Achieved 96% employee satisfaction fostering high-performing workforce

Responsibility: Led $8M enterprise solution program on time and within budget. Managed cross-functional teams and vendor partnerships ensuring seamless execution. Drove governance, risk, quality, and compliance. Achievements: Achieved on-time/budget delivery with 97% customer satisfaction Maintained zero critical production issues; ensured operational stability Reduced issue resolution time by 30%; improved service responsiveness Directed 100+ post-go-live enhancements for continuous improvement

Responsibility: Led requirements and project management for pricing engine supporting A$3B revenue. Managed distributed Australia-India team. Coordinated with stakeholders/vendors defining solution architecture and roadmap. Achievements: Gathered and documented 150+ functional/technical requirements through workshops Managed full project lifecycle from definition to deployment Coordinated UAT and training ensuring smooth cutover; zero disruption Delivered 10% under budget via resource and vendor management

Responsibility: Managed 24x7 enterprise integration platform for global manufacturing in 30+ countries. Led delivery team supporting TIBCO, Gentran, Oracle Interconnect. Drove offshore transition, platform upgrades, and DR planning. Achievements: Maintained 99.9% uptime for $20B+ manufacturing operations Improved cost efficiency by 35% through offshore transition Automated workflows: 25% less manual effort, 40% faster processing Reduced critical incidents by 45% via proactive monitoring

Responsibility: Defined integration requirements for enterprise systems (CCC, CWS, AMS) supporting 1,000+ field agents. Collaborated with stakeholders to design integration architecture and data flows. Coordinated testing and production deployment. Achievement: Documented 80+ integration requirements through detailed stakeholder analysis Managed cross-team testing activities ensuring quality Achieved zero critical defects in deployment; 100% user acceptance

Responsibility: Led 8+ developers customizing and deploying SECORE Global Custody System for institutional clients. Managed release cycles, code reviews, testing, and deployments ensuring zero major issues. Developed modules using VB6, VC++, Crystal Reports, and IBM MQ Series. Achievements: Delivered 15+ releases with 100% on-time delivery and zero rollbacks Reduced defect density by 60% via code reviews and testing standards Mentored junior developers improving team capability

Developed modules for India's first electronic securities depository system processing millions of transactions. Built components using VB4 and SQL Server ensuring scalability and performance. Contributed to successful launch of national infrastructure system serving entire Indian securities market.