Shibha Sehgal

Working as a process manager for Payment methods, permissions for the customers and customer related data Knowledge of Siebel CRM Using JIRA, Confluence for tracking and managing projects Working on both Agile and waterfall methodology Cross functional teams’ discussions about projects and processes Managing incidents , IT minor request Testing of process

 As a product owner for analytical product I provide business insights to end users  User stories creation in JIRA and explain them to devops team during workshop  To create product’s roadmap plan, prioritize user stories etc.  Contribute in sprint planning , grooming, retrospective meetings  Clarify functional queries of the team related to product

 Worked on Proposals, RFP, RFQ, RFS etc.  Creation of Decks  Worked for different segments of the healthcare industry like ACO, MSO, CIN, etc.  Supporting sales team members in preparing different collaterals required during on site demo sessions

 Requirements discussion with clients by getting on calls  Discussion on different approaches and providing appropriate solutions  Worked on different documents like RUD, SOW, ADDENDUMS, Change Requests etc. Used Salesforce service cloud to track and update the status of projects  Discussions with technical team members on different technology aspects  Participation in internal launches of the project and giving project handover to different team members

 Provide range of techniques to facilitate requirement along with Team Leads  Creation of Proposals, SOW, MSA and Technical documents  Worked on RFI, RFQ and RFP  To create workflow diagrams using Visio  Contribute to Project Management using JIRA tool  To understand business requirement by document analysis and conducting discussions with client  Liase with information between project manager and client

 Requirement Gathering on client calls along with team lead  Worked on web based application named TDS. It provides the features to create and approve documents during PDP stage before approval process goes live for particular type of documents  Worked on ERP tool named JDE for managing stocks & sales, LCR creation and advance pricing module  Document creation such as BRD and SRS  Project management by coordinating with different teams