Shyam Ganesh Kandasamy

Digital Product Management Project Management Connected Cars Service Lead Management Process Management Mobile Application Development Agile development

Area service manager: Product failure analysis and reporting Developing new tools and processes to improve service quality Managing Product Quality in the Market Improving dealer profitability Dealer audits and Score monitoring Improving the dealer process through training Heading Customer meets Identifying new business areas for dealers Feedback for Product improvements Total Productive Maintenance (TPM) Identifying and eliminating service process failures Kaizen Technical Reporting

Designing processes to ensure Service Quality Ensuring Dealer Profitability Customer Support (CRM) Developing new business areas Reduction of the service cost and duration Managing Customer Satisfaction Supporting Sales Evaluating existing dealers and new network expansion Ensuring product quality Forecasting and maintaining spare stock in the market Holding customer meetings Product launch support Managing CSI (Customer Satisfaction Index)

Business Management Controlling Innovation Management Applied Statistics Marketing Communication and Culture Energy Engineering Production Systems Quality Management