Silvia Marinescu

Responded to customer web inquires regarding online merchandise or service orders; Assisted customers with product selection, answers basic questions; Provided personalized customer service of the highest level; Documented customer problems and inputs in ticketing system; Escalated/engaged others in the organization to provide a solution according to defined procedures; Offered honest and empathetic service while maintaining efficiency.le maintaining efficiency.

Built strong, long-term client relationships; Set digital strategies for assigned customers, considering their specific requirements; Suggested, design and implemented digital projects, thus increased customer ROI; Analyzed digital campaigns success; Followed digital technology trends;

Digital Marketing Sales Campaigns management Mobile, web advertising

Digital Marketing; Sales; Campaigns management;  Mobile, web advertising

Built long term and efficient relationships with international suppliers ( by call, emails, conference calls); Translated technical instructions, brochures, presentations, etc.; Provided great translation assistance in meetings with international guests.

Implemented successfully sales and negotiation skills to meet the Sales team goals; Provided personalized customer service of the highest level; Worked with Database of Experts, from the Development sector; Described the product benefits and special offers, by call conferences and presentations; Gave advice about how these may benefit customers personally; Helped customers to maximum take advantage of the provided service. Followed up initial sales.

Answered inbound calls, as well assisted customers who had specific inquiries; Provided personalized customer service of the highest level; Assisted customers in a pleasant and friendly manner; Researched required information using available resources; Handled and resolved customer complaints; Processed orders, forms and applications; Identified and escalated priority issues; Completed call logs, call reports.