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Simita Das

Angestellt, L2 Network Voice Engineer, Deloitte
Germering, Germany

Fähigkeiten und Kenntnisse

Microsoft Teams Administration
Direct Routing (Teams + CUCM)
SIP Trunking & Troubleshooting
SBC & Voice Quality Monitoring
Auto Attendants & Call Queues
Technical Documentation (SOPs)
Client & Stakeholder Communication
Data Analysis for Performance Improvement
Cisco Unified Communications Manager (CUCM)
VoIP & Call Flow Analysis
RightFax Administration
Five9 Contact Center Setup
Team Mentoring & Training
Cross-Functional Collaboration
CDR Analysis
PowerShell Scripting
Communication skills
Team work
MS Office
Project Management
Cisco
Unified Communications
Information technology
IT Services
Computer Networks
System
Consultant
Solution
Cisco Certified Network Associate
Video
English Language
LAN
IT Project Management
Network Services
Network Infrastructure
WLAN
WAN
Windows
Microsoft
Microsoft Azure
Backbone.js
Currency
Microsoft Teams Voice Administration
Microsoft Teams Direct Routing
Microsoft Teams Phone System
Enterprise Voice Solutions
Unified Communications (UC)
Hybrid Voice Architecture
Teams Calling Plans & Operator Connect
Unified Communications & Collaboration
Cisco Voice Technologies
Voice & Telephony
Cisco Unity Connection
Cisco Expressway-C/E
Cisco CUBE (Cisco Unified Border Element)
Cisco Voice Gateways
Cisco Collaboration Solutions
SIP Protocol & SIP Trunking
VoIP Architecture & Troubleshooting
Call Flow Analysis
Dial Plan Design & Optimization
Voice Routing & Translation Rules
PSTN Connectivity
Session Border Controllers (SBC)
Microsoft 365 & Cloud Voice
Microsoft 365 Administration
Teams PowerShell Automation
Azure AD Integration
Hybrid UC Environments
Cloud Telephony Migration
Voice Policy Management
Contact Center Technologies
Five9 Contact Center
IVR Design & Administration
Call Queue Management
Auto Attendants
Intelligent Call Routing
Contact Center Integrations
Monitoring & Troubleshooting
RTMT Monitoring
Root Cause Analysis (RCA)
Incident & Problem Management
Performance Optimization
Automation & Process Improvement
Process Automation
Operational Excellence
Service Improvement
Data Analysis & Reporting
Continuous Improvement
Leadership & Business Skills
Stakeholder Management
Client relationship management
Technical Leadership
Team Mentoring & Coaching
Knowledge management
Technical Documentation & SOP Development
Training & Enablement
Microsoft Teams Voice Expert
Operator Connect
Microsoft Copilot for M365 Administration
Azure Networking Fundamentals
Automation with PowerShell & Graph API
Cisco Webex Calling
Ribbon SBC
AudioCodes SBC
Genesys Cloud Contact Center
Microsoft Certified: Teams Administrator Associate

Werdegang

Berufserfahrung von Simita Das

  • Current 7 years and 9 months, since Oct 2018

    L2 Network Voice Engineer

    Deloitte

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