Simone Federico

International project SPIRIDON (Madrid): I have taken care of the analysis and development in Customer Service. Role: FREELANCE SAP CS CONSULTING CS consultant for global e-Service solution via Web: o “As-is analysis” workshops o Development “To-be concept” o Customizing and specifications o Processes:  Service Contract  Call handling  Corrective maintenance  Preventive maintenace  Installed Base (structuring, equipment and function location )  Invoice process Maintenance

International project SPIRIDON (Milan): I have taken care of the analysis and development in Customer Service. Role: FREELANCE SAP CS CONSULTING Implementations of PM/CS, SAP R/3 Release 4.6 c, SAP Net Weaver, call handling via Web. o “As-it is analysis” workshops o Development “To-be concept” o Customizing and specifications o Processes:  Service Contract  Web solution  Call handling  Corrective maintenance  Installed Base (structuring, equipment and function location )

Role: Sap LO-VC consulting I have implemented the module PP-DS of system SAP APO. I have taken care of the variant configuration in APO with Runtime Object (RTO

Role: Sap PP and LO-VC consulting I have been responsible for analysis and implementation of the SAP PP module. I have taken care of the variant configuration in Sap R\3

I have taken care of the analysis and development in Plant Management and Customer Service. Role: Team lead for PM/CS Implementation of PM/CS, SAP R/3 Release 4.6 c o “As-it is analysis” workshops o Development “To-be concept” o Customizing and specifications o Knowledge transfer to key users o Integration and acceptance tests o Processes:  Preventive maintenance, order management (Maintenance Plans, strategies, Cycles)  Corrective maintenance  Installed Base (structuring and serial n