Simone Schwarz

* Product Owner for Salesforce Knowledge and Community - global * Rollout Manager Japan - Migration to Microsoft Dynamics 365 * Product Owner for Salesforce CRM - Lead & Opportunity Management

o Drove the migration of the CRM Siebel ticketing system to Salesforce, including web interface and worldwide rollout supporting 150 users o Prepared migration of the JIVE community web tool to Salesforce for all teams supporting communities, including global Marketing o Communicated all system changes to all affected employees and engaged as primary point of contact o Defined data structures in the data warehouse, provided metrics to control success

Responsible for international business and software projects, business analysis for all systems and processes, and formal ISO 9001 certification and audit. * Defined KPIs, automated data delivery, created metrics * Enhanced global reach of the company online support. Set up web pages for Japanese, Chinese and Korean markets, including local character entry * Vendor comparison for the company-wide CRM ticketing system (18 stakeholder parties), as well as the phone and chat solution

* Analyzed business needs and solutions, drove proposals to decision, and managed projects to accomplish corporate objectives * Established a global Lead Management system (CRM Siebel) * Created an online survey to measure the quality of customer support, based on Six Sigma Green Belt analysis, to encourage data-driven change * Conceived and built a knowledge base for technical data. Used by 200 employees from both customer support and sales organizations

Responsible for analysis and project management focused on B2B projects. Accomplishments o Established a global Electronic Data Interchange (EDI) control system to detect transmission errors and meet EDI standards

• Business Analyst and Project Manager for Sales Management in Geneva; • Reported to a French manager, my team was located in Toulouse; • Lead CRM Siebel implementation for customer service in Europe.

Responsible for all systems of the European supply chain department for Logic devices Accomplishments o Setup and maintained Oracle databases (RDBMS) of the department. o Developed table and data structures, established regular data load, provided automated trend metrics o Administrated the UNIX servers (SUN Solaris) and related Xterms.

Application developer at CAD Electronics Accomplishments o Coded a black box module to allow re-use of designed logic on the board. Used C and Pascal on UNIX and AEGIS.

Economics

Apprenticeship