Sittie Aliah Abdul Qaadir

• Developed & implemented business strategies, securing a competitive edge in the market. • Identified potential clients & successfully pitched business proposals resulting in increased sales opportunities. • Undertook detailed risk assessments before finalizing any contractual agreements to minimize any potential losses. • Enhanced market visibility with the creation of effective marketing campaigns. • Managed key accounts, ensuring high customer satisfaction rates & retention.

•Identify potential B2B partners & successfully link them to the company •Investigate and analyze sites and properties for B2C project development •Develop comprehensive presentations for prospective business partners or clients •Build and maintain strong relationships with partners/clients/customers •Ensure excellent clients/customers experience and satisfaction • Monitor and manage B2C/B2B accounts • Compile and generate monthly KPI reports • Prepare & review proposals, contracts, NDAs, and MOUs

• Manage general administration and day-to-day responsibilities • Schedule appointments, appearances, and briefings • Maintain calendar and tickler system • Conduct initial screenings for prospective clients • Prepare, edit, and proofread documentation • Organize files for court proceedings • Offer comprehensive administrative support to employees • Conduct comprehensive research • Manage client files with confidentiality • Perform document scanning, faxing, photocopying, and archiving

• Respond to clients' queries, issues, and complaints • Build and maintain lasting relationships with clients • Maintain accurate sales records • Conduct market research • Offer other travel services to upsell • Received awards for performance • Awards: *APRIL: Rising Star Award *MAY: Exceeding Expectations Award *JUNE: Ms. Significant Award

• Maintain clean and organized working areas • Monitor and update company's platforms • Perform quality and safety checks • Prepare agents' rosters and daily planning • Train agents in standard processes • Monitor agents' performance • Implement incentive policy • Handle customer complaints • Create and design marketing campaign materials • Generate comprehensive reports • Deliver proposals • Facilitate strategic partnerships

• Answer queries and requests intended for the Ambassador/Embassy • Organize and update calendars • Maintain databases • Filter and prioritize demands on the Ambassador's time • Draft and distribute professional correspondence • Organize embassy events • Assist with digital work.

• Building strong rapport with customers by providing accurate and appropriate information in their query or complaints effectively and efficiently • Open and maintain customer accounts by recording and updating account information whenever necessary • Generating sales leads including upsell or cross-sell to meet team sales targets and call handling quotas by ensuring all possible opportunities from every call have been attained

• Handling customer inquiries regarding hotel booking and assuring all calls were converted to sales including upsell or cross-sell strategies • Develop and maintain relationships with customers by understanding customer’s needs and ensures their satisfaction • Knowledge in Expedia hotel reservation software • Awarded with o TOP CONVERTER AWARD o TOP SELLER AWARD

Special Order: Online Degree Program