Skylar Iolta

- IT Support relating to technical issues involving core business applications and operating systems - Support of disaster recovery solutions - Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security - Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets - System documentation maintenance and review in ConnectWise

- Diagnose and resolve desktop computer hardware and software malfunctions. - Provide technical support via phone, email, and in person - Perform routine installation, maintenance, and repairs of computer systems, software, and peripherals. - Perform preventative maintenance on computer systems and peripherals. - Act as a consultant to faculty and staff. - Assist with network installation and maintenance as required.

- Assisted with a successful campus-wide Windows 7 deployment. - Assisted with deployment of system images to networked machines. - Troubleshot multicast and PXE-Boot issues during image deployment. - Removed and prepared for recycling incompatible and obsolete hardware. - Updated inventory to reflect new acquisitions and removal of outdated hardware. - Assisted with the cataloging of physical software media. - Unboxed, inventoried, and prepared new hardware for deployment.

- Managed a small office of networked computers. - Applied preventive maintenance techniques to workstations. - Troubleshot network, printer and hardware issues. - Refurbished donated computers for distribution to low-income college students. - Managed OS and software licensing information. - Created and maintained an inventory of donated and available hardware.

- Survey of Electronics With Math - Linux System Administration - Enteprise Network Technology - Network Security - Cloud Computing and Virtualization