Sladjana Petrovic (Ocokoljic)

• End-to-end redesign and improvement of TD insurance claim process • Lead Technology transformation effort focused on digitization, process/technology consolidation, eliminating waste, and optimizing core business processes • Lead new initiatives to improve metrics, TD Wealth Client Experience Score, gap analysis • Lead a project to identify revenue drivers in TD Wealth business

• As a key member of the Canadian Banking Process Excellence Unit, responsible for supporting various business units to optimize their business processes to meet strategic goals • Managed projects to establish a right balance of leadership and guidance in order to ensure that the project members learn through practical applications of the LSS methodology, at the pace that supports overall initiatives within Canadian Banking organizations

• Led deployment of Six Sigma, Lean, and Knowledge Centered Support methodologies to transform business processes to address root cause issues within Symcor’s Problem Management framework • Responsible for ITIL (Information Technology Infrastructure Library) and ITSM (IT Service Management) process integrations • Established metrics for Incident and Problem management ITIL processes in IT Support Center organization • Responsible for proactive trending and incident/problem prevention in IT Service Center

• Led various projects that resulted in controlled costs and improved efficiencies of IT processes (SDLC, Agile) • Implemented set of metrics in Research and Development environment • Led the new design process implementation using Agile approach • Reviewed and led all aspects of Six Sigma deployment infrastructure including project selection, tracking and reporting, communication, resources, policies and procedures

• AT&T e-TeleManager project, EDS Systemhouse, Toronto • Intelligent Networks project, o.tel.o Communication company, Cologne, Germany • Billing System project, Bell Sygma International, Toronto & Montreal • IT Security project, Ontario Hydro, Toronto