Soumya MS

• Managed Customer and Commercial Master Data across multiple international markets, ensuring accuracy, completeness, and consistency of business-critical information. • Worked as a Subject Matter Expert for Master Data processes and managed data accuracy within the Salesforce Lightning application. • Collaborated with Quality and Data Governance teams to maintain 99% master data quality. • Partnered with business stakeholders across 2–4 markets to validate, maintain, and govern master data used within Sale

• Handled SAPOS and warranty management functions, including escalations. • Resolved vendor invoice discrepancies and led timely processing of financial claims. • Conducted month-end and year-end closures and generated client-ready reports. • Registered care packs, maintained recovery media records, and managed partner master data. • Supported EMEA order queries and liaised with order management teams. • Mentored new joiners and contributed to training material and SOP development. • Played an active role i