Souzan Hussien

Designed and developed backend systems using NestJS to automate SLA tracking and enhance ticket lifecycle management for MacFit, improving operational efficiency. Implemented asynchronous job processing with BullMQ and Redis, enabling delayed execution and scheduling for critical tasks and enhancing application performance. Built and managed time-based workflows to effectively control ticket states (snoozing, reopening, escalation) across multiple schedules and business hours. Developed and integrated robus

Designing, building, and deploying end-to-end web applications using Zendesk developer platform and a wide range of technologies including Java,Python , JavaScript, CSS, HTML, Node.js, and AWS. Led the full development lifecycle of many applications, from initial concept to deployment and successful Zendesk Marketplace publication. Developed both front-end and back-end components, ensuring seamless user interfaces and robust server-side functionalities. Collaborated with cross-functional teams to enhance

• Develop RPA software with Java and Selenium Web Driver to automate processes between hospitals and insurance companies. • Designed microservices using Java and Spring Framework with REST/SOAP APIs to utilize all services offered by insurance companies • Built a system to exchange X12 messages between hospitals and insurance companies using AS2 protocol. • Conducted load, functional, and compliance testing of web services using SoapUI and Postman to verify proper maintenance

• develop various Systems using C#, Java, and .NET platforms including MVC, Windows Form, and WPF for desktop and web environments. • Design and implement efficient microservices for desktop and web applications using SOAP and RESTful web services. • Database analysis and design utilizing PL/SQL(Oracle), weekly reports, complex store procedures ,data migration and user/role management

• database design and analysis using tools like Toad for Oracle and PL/SQL Developer. Create daily Oracle reports and design systems using Oracle Form Builder. • systems testing and maintenance with a focus on documentation and daily testing to meet requirements. Continuously monitor systems for optimal performance