Sravya Nep
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Sravya Nep
Provide technical support for adtech platforms, ensuring smooth campaign delivery. Troubleshoot ad serving, tracking, and integration issues across web/mobile. Analyze display, video, and rich media incidents. Support JS tag and SDK integrations. Debug browser/network issues using dev tools, monitor performance, investigate discrepancies, and resolve tickets within SLA in collaboration with product, dev, and account teams.
- 1 year and 1 month, Feb 2021 - Feb 2022
Technical Support Executive
GABKOTECH INNOVATIONS
Installed and configured software for end users Provided training and onboarding support Supported users via phone, email, and remote assistance Diagnosed and resolved hardware and software issues Handled account setup and network configuration issues Maintained strong client relationships Tracked and resolved incidents within SLA timelines Documented technical issues and solutions for internal knowledge base
- 8 months, Nov 2019 - Jun 2020
DESKTOP SUPPORT ENGINEER
NCS groups
* Installation of applications/upgrades * Troubleshooting and resolution of incidents at the site * Setting up ICT equipment and providing standby support * Carrying out re-installation (cloning) of desktop images * Updating all EUCDs with security patches * Hard disk defragmentation and scanning * Regularly build and maintain hard disk images
Ausbildung von Sravya Nep
- 1 year and 4 months, Sep 2018 - Dec 2019
Bachelors of Science
Teesside University
Sprachen
German
A1-A2 (Grundkenntnisse)
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