Srikanth Alley

IT Governance, Global IT Infrastructure, IT Program Management, IT Project Management, Enterprise Level IT Infrastructure Design & Architect, Service Delivery Management, IT Operations, Data Centre, Budget Management, Cloud Solutions, Software Developments & Web Hosting's, Security Systems, IT Technical Player, Contact Centre Solution’s, IT Business Transition, Project Automations.

Responsible in managing 3 Projects simultaneously Provided 24/7 support followed with ITIL Concept’s on Microsoft Services, IT Infrastructure Mgmt, Enterprise O365 Cloud, Windows Tier Levels, Storage & Security with clear SLA’s. ITIL V3 Service Delivery and Service Support areas of Service Level, Availability, Capacity, Financial, and IT Service Continuity Management(CSI); Incident, Problem, Change, Release, Configuration Mgmt & Service Desk.

IT Infrastructure: Network&Server Architect, Design Deployments, Security Features, Firewalls S/w Builds: ERP Cloud through Ericom, MyHRSuite, Qlikview, Y-Soft, O365 Administration, Cloud Mozy End to End IT Project Mgmt, Service Delivery Mgmt, IT Administration, Budget Mgmt, IT Staffing, IT Infrastructure build & deployments, Data center migrations, Cloud Storage Mozy, Service Operations(CSI)  Multiple IT Infrastructure Projects exposure at locations - France, China, Thailand, India about 25 projects

IT Project Lead in Wipro Technologies for a Client Microsoft Provided 24/7 support followed with ITIL Concept’s on Microsoft Services called Intellimirror, DPM, WSuS, Windows OS Support with clear SLA’s on ITIL Life Cycles. Mainly worked on below Life cycles - Incident Mgmt:  Request Mgmt:  Problem Mgmt:  Change Mgmt:

Supervised a team of 15-20 support engineers & was responsible on their performance IT Technical & Functional Expert. Hands on expert with CRM an Astro Tool worked in ITIL concepts. Provided technical support through voice on Desktop & Laptop issues to US customers. Awarded goodies for achieving highest CSats Well Maintained AHT Recognized as the Best Escalation Call picking Expert. Consistently maintained “0” percent Invalid escalations for 9 months.

Specialized in End to End Project Management methodologies

Specialized in Mathematics, Physics, Electronics and Computer Science

Specialized in Mathematics, Physics & Chemistry

School