Srikanth Alley
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Srikanth Alley
- Bis heute 7 Jahre und 10 Monate, seit Sep. 2017
Deputy Head Information Technology
GUS Education INDIA LLP
IT Governance, Global IT Infrastructure, IT Program Management, IT Project Management, Enterprise Level IT Infrastructure Design & Architect, Service Delivery Management, IT Operations, Data Centre, Budget Management, Cloud Solutions, Software Developments & Web Hosting's, Security Systems, IT Technical Player, Contact Centre Solution’s, IT Business Transition, Project Automations.
- 4 Monate, März 2017 - Juni 2017
IT Project Manager
Techwave Consulting
Responsible in managing 3 Projects simultaneously Provided 24/7 support followed with ITIL Concept’s on Microsoft Services, IT Infrastructure Mgmt, Enterprise O365 Cloud, Windows Tier Levels, Storage & Security with clear SLA’s. ITIL V3 Service Delivery and Service Support areas of Service Level, Availability, Capacity, Financial, and IT Service Continuity Management(CSI); Incident, Problem, Change, Release, Configuration Mgmt & Service Desk.
IT Infrastructure: Network&Server Architect, Design Deployments, Security Features, Firewalls S/w Builds: ERP Cloud through Ericom, MyHRSuite, Qlikview, Y-Soft, O365 Administration, Cloud Mozy End to End IT Project Mgmt, Service Delivery Mgmt, IT Administration, Budget Mgmt, IT Staffing, IT Infrastructure build & deployments, Data center migrations, Cloud Storage Mozy, Service Operations(CSI) Multiple IT Infrastructure Projects exposure at locations - France, China, Thailand, India about 25 projects
- 3 Jahre und 11 Monate, Jan. 2010 - Nov. 2013
IT Project Leader
Wipro Technologies Limited
IT Project Lead in Wipro Technologies for a Client Microsoft Provided 24/7 support followed with ITIL Concept’s on Microsoft Services called Intellimirror, DPM, WSuS, Windows OS Support with clear SLA’s on ITIL Life Cycles. Mainly worked on below Life cycles - Incident Mgmt: Request Mgmt: Problem Mgmt: Change Mgmt:
- 2 Jahre und 4 Monate, Okt. 2007 - Jan. 2010
Technical Support Engineer
Wipro BPO
Supervised a team of 15-20 support engineers & was responsible on their performance IT Technical & Functional Expert. Hands on expert with CRM an Astro Tool worked in ITIL concepts. Provided technical support through voice on Desktop & Laptop issues to US customers. Awarded goodies for achieving highest CSats Well Maintained AHT Recognized as the Best Escalation Call picking Expert. Consistently maintained “0” percent Invalid escalations for 9 months.
Ausbildung von Srikanth Alley
- 1 Jahr, Jan. 2014 - Dez. 2014
International Project Management
National Institute of Business Management (INDIA)
Specialized in End to End Project Management methodologies
- 3 Jahre und 1 Monat, Apr. 2004 - Apr. 2007
Bachelor of Science
Osmania University
Specialized in Mathematics, Physics, Electronics and Computer Science
- 2 Jahre und 1 Monat, Apr. 2002 - Apr. 2004
Intermediate
Centre for Higher Secondary Education
Specialized in Mathematics, Physics & Chemistry
- 12 Jahre, Apr. 1990 - März 2002
School subjects
Secondary School Certificate
School
Sprachen
Englisch
Fließend
Hindi
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Telugu
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