Srikrishna Vadapalli

Provided L1 application support for production issues in SD & LE modules. Effeciently handled P2, P3, P4 incidents using Service Now. Performed weekly and month-end closures. Supported a team of 9 members and imparted necessary knowledge transfer that led to reduced SLA breach from 60% to 40% Prepared end-user error documentation for the client that reduced the ticket count from ~310 to 230. Had good Hands-on-experience in Intercompany Sales, OTC, STO, Third Party, and Shipment processes.

Haripriya Pharmaceuticals Delivered L1 and L2 support for OTC-related incidents on production server. Managed change requests via Solman for configuration updates. Collaborated with MM, WM, FI, CO, APO, and MDM to ensure process alignment. Santoshimata oils & Fats Pvt.Ltd. Implemented end-end Enterprise Structure configurations and determinations by making Customized Sales document types, item categories. Documented all SAP SD configurations, changes for clear audit trail and compliance purposes.