Stamatios Chatzianagnostou

- Customer Support through Radian6 Social Studio, Salesforce, Sysomos, Live Chat, Office365. Troubleshooting &hand-holding through usability queries on solving technical issues - Objection & Complaint handling and logging in dedicated systems - Continually learn and take on new information on products & policies - Escalation & prevention ticket system on L2 Agents - Possesses a clear understanding of “ownership” and knows instinctively when & how to proceed an issue on board and what actions are needed

Affiliate Marketing & Marketplace Development: - Managing affiliate campaigns (CPS & CPL basis) on different Greek affiliate networks such as Linkwise, Forestview and Clickbanner. - Developing and monitoring affiliate promotions, retargeting performance campaigns and reporting on monthly basis for the affiliate marketing activities - Identifying and implementing new opportunities to enhance the affiliate program and keeping affiliate partners up to date for new products and program enhancements

Main responsibilities: - Warehouse arrangements and inventories preparation - Responsible for the layout and positioning of products - Ensure compliance to formal all sanitary regulations - Close co-operation with Suppliers & Cashier Management - New products handling & promotion - Control and creation of the invoices to the system

Key achievements: - Hardware Maintenance. - Identify and restore damages or causes of failures or malfunctions of the communications systems and networks. - Take or propose measures to eliminate failures or to restore normal operation.. - Perform installation work of software and hardware systems, communications and networks. - Control and perform simple software problems correction work on hardware systems

- Business Management - Logistics - Mathematics - IT