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Stefan Giardiello

Angestellt, Customer Care Service & Project manager, Salt Mobile SA
Renens, Switzerland

Fähigkeiten und Kenntnisse

Strong team management competence
wide area as hiring
C&B
salary review
Implementation of reorganization
Dealing with country administrative process
relocation. Strong IT operational support compete
strong competence in the service area . Crisis ma
Change Management
Business Innovation
Budget Management
4 Languages Fr-De-En-It

Werdegang

Berufserfahrung von Stefan Giardiello

  • Current 8 years and 5 months, since Jan 2018

    Customer Care Service & Project manager

    Salt Mobile SA
  • Current 12 years and 8 months, since Oct 2013

    Businnes applications and services manager

    Orange Communications SA

    Customer operations business management and developpement Applications and services strategy and gouvernance management Create new services and values for our customers

  • Current 13 years and 9 months, since Sep 2012

    Customer Care Service Manager

    Orange Communications

    Service Operation Manager Region West&South at Cablex AG Responsible for the Front Desk operations CH-West and for all services operationals processes and tools within the Services organisation.Ensure proper services delivery towards our customer , monitor the SLA and implement corrective measures.

  • 8 months, Jan 2012 - Aug 2012

    Services Manager West&South

    Cablex AG (Swisscom)

    Responsible for all services operational activities for the region West & South. Manager of the Front Desk West (5 agents) . Ensure fullfilement of SLA's Project Manager within Services Dept. Workforce Management . Service Delivery for Sunrise TV and Swisscom TV.

  • 2008 - 2012

    Resources Manager

    Nokia Siemens Networks

    Manager Operational & Business Services Customer Care support for Switzerland - Austria - Slovenia 27 direct report

  • 2 years, Jun 2006 - May 2008

    Team Leader - Operation System Support

    Orange Communication

    Team Leader OSS (operational System support) Team management; Budget Management; System operation&maintenance

  • 6 years and 9 months, Oct 1999 - Jun 2006

    System Engineer

    Orange SA

    OSS Engineer System Operation&Maintenance; System update & upgrade; Project Management; Risk Management; Service support; Service Delivery;

  • 4 years, Oct 1995 - Sep 1999

    Customer Representative

    Dionex AG

    Maintenance & calibration de système d'analyse de laboratoire. Support à la clientèle , workshop . Secteur d'activité : Nestlé,Serono, Novartis , Uni , EPFL , EPFZ . Region : Suisse Romande , Bern , Bâle , Tessin

Ausbildung von Stefan Giardiello

  • 2 years and 5 months, Feb 2013 - Jun 2015

    Management

    HEIG-VD

    Executive MBA , Business Management . Resources change management strategy Creativity and innovation

  • 1 year and 6 months, Jan 2006 - Jun 2007

    Executive Knowledge

    Architecture Système

  • 1 year and 4 months, Feb 2004 - May 2005

    Executive Knowledge

Sprachen

  • French

    C2 (Verhandlungssicher / Muttersprachlich)

  • English

    C1 (Fließend)

  • German

    B1-B2 (Gute Kenntnisse)

  • Italian

    A1-A2 (Grundkenntnisse)

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