Stefan Wanner

Responsible for the design, management, operation and budget of the inbound & outbound callservice product (approx. 2 million calls per year) for the department of communal housing in the City of Vienna as well as other clients in the government sector.

Responsible for guiding the SAP SD implementation through the various phases, managing scope change, budget control, ensuring decisions are made in a timely manner and reporting progress to the business owners.

My main responsibilities are the design, management and execution of communications products for the department of communal housing of the City of Vienna as well as other clients in the government sector. Projects involved in (current & past): • Project manager for the implementation of SAP SD (Sales and Distribution) • Implementation of the General Data Protection Regulation (GDPR) • Implementation of Holacracy (self-management practice for organizations)

Head of the department of customer relationship management Deputy chief of the communications department

Product Ownership for IT-Applications • Handling of requirements of the various business units (collection, analysis and prioritization of requirements) • Assessment of the implementation regarding functionality, usability, performance and quality

O2C Senior Supply Chain Representative / Flavor Division • Demand Planning & Forecasting for global key accounts Development of client supply pattern strategies • Implementation of supply chain process improvements such as lead time optimization, buffer stock management, forecast accuracy SAP super-user within the Supply Chain department • SAP Business Warehouse analyst

• Complete Import Handling & Customs Clearance of air freight into the UK • Delivering strong customer service • Supervising the air freight import team • Reporting to senior Management

• Complete handling of all export matters for specified global key clients Red Bull & Quehenberger Stefan A Wanner Page 2 • Maintain high customer binding and communicate effectively with customers and all relevant parties Co-ordinate smooth delivery of export cargo & after sales care • Arrange and monitor cargo shipping • Taking Bookings • Allocating container space • Arranging documentation for customs • Handle manifests • Update relevant systems

• Development of customised logistic-solutions • Customer binding • Agreement conclusion • Continuative, cross & joint selling • Strategy, sales and customer expertise • Providing quotations and pricing information • Key account management • Sales reports

• Development of customized logistic solutions for Austrian key accounts Sacher & Red Bull, Amgen • Complete handling of clients • US FDA Bio Terrorism regulations for time critical food shipments • Optimisation of groupage, from Austria to worldwide markets • Overseeing the whole transport routing process • Customer automated systems integration

• Clearing shipments through customs using ASM2000 and AS400 • Contacting customers for clearance instructions • Tracking and tracing shipments • Customer service • Taking bookings • Cashier duty

• Internal & External financial system support & improvement • Creating procedures for German financial support helpdesk • Usability testing of Oracle workflow environment • Training team members

• Commercial / residential real estate sales