Stefania Stoian

- Analyse training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a training business plan for the General Manager for review- Ensure effective training programs are in place for the following: New Employee Induction, Train the trainer, Customer Service, Selling Skills, The Art of Presentation, Employee retraining Periodically fulfill the position of a manager on duty for weekend.

-Establishing the profile of the ideal candidate, along with the client -Writing the employment anounces -Cv screening -Selecting and scheduling the interwies -Applying psychological tests -Interviewing the candidates -Writing the psychological profile -Offering management consultance Training Consultancy program for Petrom/OMV - August 2007 - February 2008 - evaluating the training needs for each department - organizing and administrating the training project - presenting weekly reports with the project st

-Answering phone calls -Taking messages -Register activities in Fidelio and Smart Buttler -Helping Front Desk(Reception) - Check in/ Check out - Booking reservations