Stefanie Pulst

Providing analysis and recommendations to initiated improvements in customer experience, Liaising with new suppliers and maintaining accounts, Supervising team performance

Recruited, managed and oversaw training of front of house staff, Scheduled staff work hours, Placed orders with suppliers

Undertook independent research, delivered reports to respond to enquiries, Assisted in identifying creative ways to ensure objectives of the museum match the needs of visitors, created successful pilot project (events for adults)

Actress at: The Space Theatre London, Junges Theater Zurich, Schauspiel Akademie Theater Zurich, Short films: Filmakademie Ludwigsburg Germany, Hochschule für Gestaltung Karlsruhe, Zürcher Hochschule der Künste, Radio: Radio LoRa Zurich Switzerland, CDs: Kolypan Records Zurich Switzerland,

Managed website projects, Organised and conducted workshops and trainings for staff and customers, Dealt with accounts and maintained customer database

Marketed online publications, Ran holiday activities for children, Designed visitor surveys

Handled major accounts, first point of contact for incoming complaints, strategic follow up of current sponsors to encourage on going relationships

Investigated sponsorship opportunities for sports clubs and cultural organisations across Germany, Negotiated terms of agreement and closed sales, Gathered market and customer information, Created sponsorship proposals.

Arts and Culture Marketing, Visitor Services in Museums and Theatres, Culture Events