Stefanie Smith

AVAST Software, Hersteller der weltweit beliebtesten Antivirenlösung, schützt über 184 Millionen Computer und mobile Geräte mit seinen Sicherheitsprogrammen. Mit über 25 Jahren Branchenerfahrung ist AVAST eine der ältesten Firmen im Computer-Sicherheitsbusiness. Das Portfolio reicht von der kostenfreien Antiviren-Software für PC, Mac und Android bis hin zu Premium-Suites und Dienste für Unternehmen.

Customer support: Resolving product & service problems, clarifying the customer's queries; determining cause of the problem; selecting & explaining the best solution to solve problems; following up to ensure customer satisfaction; Managing account information. Analysed, upgraded & set benchmarks for Canned responses & User support material in line with industry standards. Updated & maintained content for product by editing YML file for server. using RSS tools, pitched strong PR messages to optimize coverage

Conceptualized and structured web content (CMS and Webspecial); communicated with external agencies; created web layouts for new templates; optimized B2C communication; supported the social media team.

Reviewed J-1 Visa application packages, corresponded with J-1 visa applicants and host companies via email in German and in English, conducted telephone interviews/English language proficiency tests with J-1 applicants. Prepared FedEx shipments, created internship certificates, ran credit card charges.

Internet and Society, Desktop Publishing, Web Production I & II, 2D Animation, Interactive Media Production, Digital Design and Usability, Women in the Media, Expository Writing, German Grammar (Upper Level), German Thought and Culture