Steffen Holm

Building an e-commerce business focusing on deals, crowd mechanisms and customer obsession. Public launch planned for 2021.

Responsible for the Consumables Supply Chain (covering the categories Baby, Pets, Grocery, Beauty, Drugstore & Personal Care Appliances) • Ensuring product availability through managing day-to-day supply chain operations • Driving vendor facing projects to optimize the joint supply chain • Driving cross-functional internal optimization projects with tech teams, operations and other EU locales to improve customer experience and drive cost reductions • Managing a team of supply chain managers

Responsible for optimizing Customer Return Experience and reduce Cost of Returns across all categories • Managing all disposition of returned products for Amazon Germany with full P&L responsibility • Pan-EU leader for vendor returns focusing on negotiation of return rights and damage allowances and process optimization • Pan-EU leader for liquidations, managing liquidation customers and sales and rolling out a new online auction sales channel • Managing a team of product and vendor managers

Responsible for driving process and profitability optimization for vendor returns across all German Amazon categories

Operations Strategy Consulting Projects: - Electronic manufacturing outsourcing in industrial goods. Setting up and leading project management for outsourcing program across three European countries. - Global footprint optimization for leading mining & construction equipment manufacturer. Project management for global production transitions (Asia, Australia, Americas, Europe)

Operations Strategy Consulting. Projects: Restructuring of equipment manufacturer in photovoltaics // Integrated business planning (S&OP + finance) in mobile handset industry // Service organization strategy in automation // Cost saving program in electronics // Service innovation and portfolio development in automation // Logistics and service optimization in luxury furniture

Operations Strategy Consulting. Projects: Establishment of After Sales Service Business Unit in photovoltaic, including strategy development, organizational design in Europe and Asia, process design and implementation, service portfolio definition and marketing, spare parts logistic layout with warehouses in Europe and Asia // Optimization of delivery times and reduction of back-orders in high tech

Strategic Management Consulting in the TIME markets. Projects: Project management of post-acquisition project // Creation and implementation of supplier evaluation system // Reorganisation of MVNO, implementing Business Unit concept // Financial Operation's specifications for voucher system // Strategic differentiation and brand positioning // Specifications for Customer Care System for online platforms (Video, music, games, etc.) // MVNO product management

The company focuses on strategy, procurement and production. Projects: Cost-to-design in the automotive industry // Company and product benchmarking in the building security industry

Elite consultant school. Offers trainings within project management, presentation techniques etc. Trainings with well-known consultancies and independent project. Projects: Strategy development for academic publisher // Employeer branding.for wind turbine manufacturer

Support of the Order Processing Project Managers. Development of internal tool for order handling.

Customer advisory within Outdoor Equipment

Strategic Decision Making; Accounting. Top 5% GPA

Master thesis: Purchasing organization of international manufacturing company. Best of Class 2009

Best of Class 2007