Steffen Warscheid

• Support the Director of Customer Operations in tracking performance and improving customer experience • Collaborate with team leaders to address data needs and business intelligence • Facilitate project deliverables aligned with Customer Operations goals • Ensure successful project implementation and delivery • Prepare status reports and establish effective communication plans • Proactively identify risks and roadblocks for successful execution

• Management and coaching of the Account Management team (up to 22 people) • Responsibility for the achievement of team goals and KPI • Definition, documentation, and reporting of the booking processes • Establishment of a career and salary structure • Development and promotion of employees

• Management, supervision and coaching of the Account Management team (Booking) • Responsibility for the achievement of team goals and KPI • Provide constructive feedback talks and coaching on a regular basis

• Main contact person for interns in the Account Management team and responsible for respective feedback & development conversations • Preparation, elaboration, and presentation of various workshops with a focus on real estate law (e.g., on lease agreements, house rules, rent deposits, or verification) • Primary contact person within the department regarding process-related questions with a legal background