Steve Khanna

Writing Master thesis at Chair of Information Systems IV (Enterprise Systems), University of Mannheim. Research Partner - IBM Deutschland GmbH. - Design and implementation of a standardized business process model for efficient handling of change requests. - Change management. - Requirement management - Service management / Continuous service improvement. - Project management

Project Management, Change management, Service management and Information Management. Also supporting the tasks related with Business Modeling, Analysis & Design, Data Mapping & Data Migration, Functional specifications for Application Maintenance and Support Projects.

Roles & Responsibilities: Information Management: Working on the databases related with vendors, products & buyers.. Coordinating with Sales Executives, Merchandisers, Product Designers and Quality Checkers within India and for four other countries. Client site experience (Singapore and Malaysia) Market development in Asia-Pacific & Middle-East countries. Continuous service improvement. document management, negotiation over costs and timelines, communication with clients.

Roles & Responsibilities: SAP BI/BW :Designing, developing & supporting the SAP BI/W application with an understanding of underlying business data in SAP source systems while following the ETL processes. Process chain maintenance/monitoring, Designing solutions for system performance issues & change requests. Data modelling, Analytics & Reporting. Also worked in Project Management and Quality Assurance(Manual Testing) activities.

Roles & Responsibilities: Worked in an inbound process of a Telecom project. Received calls from the customers of USA and resolved their technical issues related with the internet services. Maintenance of records in CRM.

Business Intelligence & Management Support Systems, Design Thinking & Lean Dev., Management of Enterprise Systems, Process Management, Information Resource Management, Corporate Knowledge Management

Database Management, Management of Information Systems, Object Oriented Programming, Software Engineering, Data Mining & Warehousing, ERP Systems, IT Infrastructure management, Information Management, Industrial Economics, E-Commerce, Data Structures and Algorithms, Statistics and Probability Theory