Sudeep Bose
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Sudeep Bose
- Bis heute 8 Jahre und 5 Monate, seit Feb. 2017
IT Project Manager
DellEMC
- Bis heute 13 Jahre und 11 Monate, seit Aug. 2011
Project Manager
EMC Software and Services Pvt.Ltd.
Manages the delivery of customer engagements for EMC. Responsible for managing the full life cycle of projects or programs from requirements gathering through customer service handover. Acts as primary interface to the customer, vendor and all EMC personnel associated with the engagement.
The main responsibilities revolve around creating awareness of the various leaders in Identity Management products such as Oracle, Novell, IBM, CA, etc, and working closely with potential customers to determine how Wipro can best serve their unique needs.Assisted and coordinated in securing over 5 successful proposals totaling over 1 million dollars (USD) for North America clients till date.
Analyze the business needs for enhancement required for TOST (Turnaround and Outage Schedule tool) which is a web based tool recording global Shell refinery and unit maintenance downtime. Took part in the preparation of Requirement gathering documentation, user acceptance testing.
Delivered solutions that assess,plan,architect and design,and implement technology solutions for enterprise wide heterogeneous IT environments to meet business requirements including Change and configuration management, service level and problem management, capacity and performance management,cost and risk management, etc.
Role: Advanced Support Group (Level - 2) Client: Hewlett Packard Tier-II Support for HP Consumer Category Products
- 1 Jahr und 1 Monat, Mai 2004 - Mai 2005
Technical Support Analyst
Convergys
Client :Microsoft-Troubleshooting and support functions: Worked with MS Windows operating systems providing resolutions to home and home office users across North America.Promoted to the "Tech Escalation Desk" where in primarily responsibility was to perform troubleshooting of computer systems and related equipment for front-end support official's unresolved cases.Performed software installation & provided hardware support for Microsoft computer help desk assisting users with problems and solutions.
- 1 Jahr und 6 Monate, Sep. 2002 - Feb. 2004
Technical Support Lead
Wipro
Provide technical support for Dell Laptops. Performed troubleshooting of computer systems and related equipment. Performed trading model research with DELL tools. Provided second level technical support as well as lead teams for Operations.Performed hardware and software support and installation. Operated computer help desk assisting users with problems and solutions.
Ausbildung von Sudeep Bose
- 2 Jahre und 1 Monat, Jan. 2018 - Jan. 2020
International trade
Narsee Monjee Institute of Management Studies
Project Management, International Finance, Financial Institutions and Markets, International Logistics & Supply Chain Management, Business: Ethics, Governance & Risk, Project
- 3 Jahre und 3 Monate, Apr. 1999 - Juni 2002
Commerce
University of Calcutta
Accountancy,Commerce,Economics
Sprachen
Englisch
Muttersprache
Deutsch
Grundlagen
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