Sudesh Kumar Jangid

Oversee the activities of various IT project teams to achieve common organizational goals. Early identification of deviations as well as proactive escalation accompanied by proposed solutions. Lead annual budget planning, oversee procurement and vendor mgmt, Manages contract, work orders and Invoicing across all location.Ensuring consistent project reporting (status, progress, roadmaps, dependencies, risks & bottleneck ) track and report on the performance of IT projects using key performance indicators.

Analyzed inventory levels & evaluated purchase requirements to enhance stock optimization and streamline procurement processes. Documented all transactions and purchases, fostered transparency and accountability in financial management. Orchestrated and validated purchase deliveries to guarantee the punctual receipt of goods and services, thereby facilitating smooth operations. Assessed and reported on vendor performance, enabling informed decision-making and driving continuous improvement initiatives.

• Led vendor management tasks, including RFQs, RFPs, and POs, ensuring streamlined procurement processes and vendor engagement. • Monitored vendor performance and conducted negotiations, resulting in improved contract terms and enhanced service quality. • Maintained meticulous records of all transactions, purchase orders, receipts, and payments, ensuring transparency and accountability in financial operations

•Responsible for the successful execution of managed client services. •Monitor technical support database help desk ticket queue and manage the support calls in accordance within the Service Level Agreement and level of importance. •Responsible for Asset Audit (Physical Verification). •Managing vendor relationships •Monitoring and ensuring vendor SLA compliance and call Management. •Establish new service delivery approaches

• Successfully managed a diverse client portfolio of over 180 customers with a dedicated team of 12 Engineers, enhanced customer satisfaction and service delivery. • Efficiently resolved incidents and managed vendors, ensured seamless operations and satisfaction across FM locations. • Established and maintained LAN/WAN networks, including infrastructure setup and configuration, facilitating smooth communication and connectivity.

•Worked under Windows 2000 Environment including Windows 2000 Server, win xp, Professional. And windows 2000.My job was to provide complete support & solutions to the users. •Build, repair, update PC hardware, desktop, laptop, including set up and complete configuration or deployment of workstations and laptops Maintenance & Troubleshooting of desktops at Client locations. •Also provide support for all DMP ,LASERJET ,DESKJET and LINE PRINTERS

Electronics