Sreenivasa Rao Buddha

Service delivery, IT infrastructure & Application Development & Management (ADM) Define road map and budget implementation program by a risk driven approach B2C for end to end Application Development & Maintenance support Vendor Management & PO’s. Client facing end to end communication and invoicing. Presales & Solutioning Offshore & Onshore team management (Global) Project Quality handling. Improved sales and cross-sales by creating synergies across channels Budget & Forecast.

Application Development & Management (ADM) Governance of AM and IM teams and production Offshore Smart Metering Operations Was responsible for Cutover of Datacentre from Norway to Finland Offshore Team Management Infrastructure solutioning and maintenance Defining RACI and Process Quality Documents Creating of Estimation and Project Plan Production support and maintenance of the application 24x7 Management of ITIL cross team processes Support test management and test execution

Application Maintenance and User support 24/7 production support Application Development Integration and system testing Incident management, Change Management & Problem Management (ITIL) Perform service request process reviews to ensure efficient and effective workflow Manage customer escalations and be point of person for all initial reports and updates back to the customer