Sudip Dey

Angestellt, Technical Support Engineer, Dell Technologies
Bengaluru, Indien

Fähigkeiten und Kenntnisse

Data Protection
Disaster Recovery
Cloud Computing
IT-Consulting
Backup
Amazon Web Services (AWS)
Microsoft Azure
Networking
Cyber Security
Technical Knowledge
Team work
dynamic

Werdegang

Berufserfahrung von Sudip Dey

  • Bis heute 2 Jahre und 11 Monate, seit Sep. 2022

    Technical Support Engineer

    Dell Technologies

    Troubleshoot and resolve technical issues across multiple support channels. Maintain clear documentation and provide timely customer updates. Collaborate with Engineering and SE teams for efficient issue resolution. Contribute to product improvements by sharing key insights. Ensure a customer-focused approach with professional communication. Skilled in Linux, Hardware, Networking, RAID, NAS, SAN, LAN, VMware, and Hyper-V.

  • 3 Jahre und 2 Monate, Juli 2019 - Aug. 2022

    IT Consultant

    Capgemini

    Level 3 Backup & Storage Admin, managing 1300+ Windows & Linux servers. Disaster recovery expert, restoring file systems & databases with minimal downtime. Bare-Metal Recovery (BMR) specialist, restoring critical platinum & gold servers. Proactive audits & quality assurance, ensuring top-tier data protection. Trusted escalation point, resolving complex customer issues & coordinating with vendors. Team mentor, providing technical guidance & fostering collaboration in high-pressure environments.

  • 3 Jahre und 3 Monate, Mai 2016 - Juli 2019

    Administrator

    Wipro Technologies

    Managed backups across multiple servers using tape libraries, drives, and Data Domain devices. Executed restore requests, including full system recoveries and single-file retrievals. Installed, configured, and optimized backup environments while ensuring security compliance. Maintained a 100% Net Promoter Score (NPS). Administered data backups and ensured successful restorations. Resolved backup software issues across Windows, RHEL, SQL, SharePoint, Exchange, and VMware snapshots.

Sprachen

  • Englisch

    Fließend

  • Deutsch

    Grundlagen

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