Sudip Dey

Troubleshoot and resolve technical issues across multiple support channels. Maintain clear documentation and provide timely customer updates. Collaborate with Engineering and SE teams for efficient issue resolution. Contribute to product improvements by sharing key insights. Ensure a customer-focused approach with professional communication. Skilled in Linux, Hardware, Networking, RAID, NAS, SAN, LAN, VMware, and Hyper-V.

Level 3 Backup & Storage Admin, managing 1300+ Windows & Linux servers. Disaster recovery expert, restoring file systems & databases with minimal downtime. Bare-Metal Recovery (BMR) specialist, restoring critical platinum & gold servers. Proactive audits & quality assurance, ensuring top-tier data protection. Trusted escalation point, resolving complex customer issues & coordinating with vendors. Team mentor, providing technical guidance & fostering collaboration in high-pressure environments.

Managed backups across multiple servers using tape libraries, drives, and Data Domain devices. Executed restore requests, including full system recoveries and single-file retrievals. Installed, configured, and optimized backup environments while ensuring security compliance. Maintained a 100% Net Promoter Score (NPS). Administered data backups and ensured successful restorations. Resolved backup software issues across Windows, RHEL, SQL, SharePoint, Exchange, and VMware snapshots.