SueJin Yi

• Supported customer onboarding, client lifecycle management, and consultation processes while coordinating service delivery and maintaining operational documentation. • Built AI-assisted content workflows using automation and prompt engineering to improve efficiency and consistency. • Implemented workflow automation for asset management, content scheduling, and publishing processes. • Provided website administration, content updates, and technical support.

• Developed and deployed automation scripts to streamline content production, publishing, and community management workflows. • Designed AI-assisted workflows using ChatGPT, Claude, and other AI platforms to improve efficiency and consistency. • Created prompt libraries, quality assurance processes, and workflow documentation for repeatable content operations. • Managed Discord community operations using automated moderation and engagement workflows.

• Supported CRM administration, customer onboarding, and account management workflows for remote clients. • Administered Google Workspace, including user provisioning, permissions, and technical support. • Built automated file transfer workflows handling 1,000+ records with data validation and integrity controls. • Created SOPs, onboarding materials, and operational documentation. • Coordinated reporting, vendor payments, and cross-functional communication.

• Supported CRM administration, customer onboarding, and account management workflows. • Administered Google Workspace, including user provisioning, permissions, and technical support. • Built automated file transfer workflows handling 1,000+ records with data validation controls. • Created SOPs, onboarding materials, and operational documentation. • Coordinated reporting, vendor payments, and team communication.

• Formatted, validated, and migrated 30,000+ records into a new LMS while maintaining strict data quality controls. • Developed Excel VBA macros to automate data formatting and transformation, reducing manual effort and errors. • Executed data transfers between Excel and Access systems with multi-stage verification and integrity checks.

• Administered Shopify e-commerce operations, including platform configuration and website updates. • Managed business operations including payroll, invoicing, vendor payments, and QuickBooks accounting. • Coordinated logistics, carrier selection, shipping documentation, and tariff processes. • Maintained operational records, reporting, and process documentation supporting daily business activities.

• Maintained customer and prospect data through data stewardship, validation, and quality control processes. • Supported data integrity initiatives to ensure accurate and reliable business information. • Provided written and verbal project updates to stakeholders, ensuring clear communication and task visibility. • Assisted with reporting and operational data management activities.

• Analyzed customer satisfaction and market research data using SPSS. • Produced director-level reports, dashboards, and performance summaries. • Developed competitive intelligence and business insights to support marketing and strategic decision-making. • Interpreted survey and panel study results to identify trends and customer feedback patterns.

40 Credits earned towards an Associate of Applied Science in Computer Science

Graduated grade 12 with a 3.551 GPA