Sujith Nair

Operations / Organisational Management / Project Management/ Outsourcing - Practice Area

As an Engagement Manager for Allianz Global Corporate & Specialty (AGCS), I was responsible for identifying, scoping, and developing process improvement and centralization of offshore leads which will aid AGCS in gaining internal benefits. A key dimension of my role is maintaining account relationships, ensuring support and guidance is provided to the customer throughout the challenging journey of change management

End to End Process migration/transition as per agreed methodology Process Mapping, Process Re-engineering & Work measurement Consulting projects primarily for process optimisation/capacity gains/cost avoidance Gathering, validating and documenting business requirements Onshore requirements gathering / Business Analysis as per project requirements

Responsible for day-to-day operational management of the Team. Ensuring that performance and quality targets are met through effective Work Force Management and Operational Management.

Heading a team of 28 agents and 2 SME’s As a direct report to the Unit Manager, was balancing the needs of the team with the needs of the business Developed and implemented strategies to enhance the Teams performance based on the monitoring and interactions in the company’s interest Contribute towards the financial and non-financial planning of the program

Outbound Sales for a US based BPO Carry out sales procedure as per mandatory rules and guidelines Meet every day sales and quality target.

Arts & Law (BA law)

History,Economics,Political Science,Sociology

10yrs of education which includes both primary and secondary schooling