Sultana Daliri

Quickly and efficiently respond to and resolve customer queries through chat, ticket system and email. Supervision of internal support related processes and tasks reporting. Monitor internal system and service health status and proactively report deviances to the appropriate teams. Escalate critical service and technical issues to the appropriate channel and take ownership. Increase customer service experience and satisfaction through providing excellent, proactive and personal customer support.

Key responsibilities: - Trainer & workshop organiser, business plan and entrepreneurship, - Coach and counselling start-ups, - Preparing voluntary return SMEs back to home country, - Progress reporting (weekly, monthly, quarterly), - Translation of topic related documents, - Statistic reporting,

Key responsibilities: - Trainer & workshop organizer, - Advisor for business plan process and entrepreneurship, - Coach and counselling start-ups for voluntary retune back to home country, - Progress reporting, - Translation of documents, - Networking & trust building between target group & company,

-Prepare the year-end financial accounts for audit & to liaise with the Auditors prior to sign-off, - Manage organization’s financial affairs & ensuring the most efficient & effective financial control systems - Finance handling - Recording & book keeping of financial transactions, Contract management - To ensure that taxes are fully understood & complied, - To deal with the organisation’s bank accounts, foreign currency rate & currency hedging negotiations,

Key responsibilities: - receiving bills & contacting (Finance department), - interview student and universities to meet the requirements for to find correct university, - conducting meeting with universities departments for job creation and education promotion for women (advocate for 25% discount and 3% employment after the graduation)

Key responsibilities: - Preparing Quarterly report of projects (to Project partner), - Reconciliation of financial book accounts with activities of programs, direct reporting management (quarterly, half yearly, & yearly), - Evolution of projects on impact & effectiveness base at the end of period of the time,

Economics and Development, Entrepreneurship Management, Business Development, Business Plan, Development of Small- and Medium -sized Enterprises, Local Economic Development, SME Finance, Competence Development, Leadership, Research Methodology and Project Management, Research Project

Accounting, Business Economics-Organization and Management Business Statistics,- Finance, Business Environment, Business Communication Human Resource Management, Marketing Management Insurance and Risk Management