Surachai Maedjong

Implementierung neuer Technologien (Hardware/Features) (Cisco Technology)

Cisco network Administration and Implementation (CCNA,CCNP) Support and implementation of Cisco ISE (Cisco Identity Services Engine). Support of cloud networks (Azure, AWS).

Implementing and maintaining CUCM, UCCX, UCCE, IVR System and Cisco Firewall for a Bank as well as coordinating with my team to ensure that all systems are working properly and the customers are satisfied.

My Tasks included implementing VMware Esxi 5.1, CUCM 9, UCCX 9, QM 9,Unity Connection 9, IVR UCCX Script, SocialMinor 9 Web Chat, Voice Gateway SIP Protocol and UCCX Email. Supporting engineer from customer site to implement UCCE. Maintaining the CISCO Contact Center system (UCCE), including IVR : ICM Micro App Script, CVP Micro App Script, CVP Call Studio script, CUCM 8,UNITY 8,ICM 8, CCMP , UEIME, CTIOS and CUIC. Troubleshooting, root cause analysis and voice gateway configuration SIP for UCCE and UCCX.

My tasks included installing IVR and intergrateing application with Aspect Contact Center.

My tasks included developing programs of Hrms V.10, Hrms V.9 with Oracle Form, Oracle Report 10g, 9i and Oracle Form 6i and Oracle Report 6i.

My tasks included Web programming with the use of PHP, PHP AJAX, JavaScript, CSS, Windows Aplication : VB.Net Database Mysql and Ms Sql Server.